Ultimately, flexible working is helping PPL PRS provide a healthy work-life balance for employees to feel valued. And for their Technology Team, the relationship with their counterparts at Telefónica Tech has created an ongoing loop of optimisation. Our Service Delivery Manager commented, “Seeing if there’s an extra percentage to improve has become the norm. For example, our recent security review and simulated phishing exercise, has helped to harden security above industry standards; a cost effective quick win.”
Frequent text messages, automated maintenance alerts and Power BI reporting, together with scheduled review meetings, play an important part in creating an effective working partnership based on transparency and open communication.
The relationship between the Technology Service Manager and our on-site engineer is particularly valued: “We treat them as one of our own. They’ve always got the answer I need, they understand our values and end users all really respect them.”
The progress made has proved so effective that now the parent organisations of PPL PRS view them as trusted innovators. The way they are evolving their flexible working strategy, moving away from a desktop world towards flexible mobile devices, is viewed as a blueprint for the wider music licensing group to adopt. Key results include:
- Secure, flexible working for employees
- A continuous loop of optimisation
- Ongoing innovation
